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FAQ

What payment methods do you accept?

We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

Wallets: Apple Pay, Google Pay

Local Payment: Bancontant, iDeal

What is the return policy?

You have the right to return (part of) your order within 14 days of receipt.

The items must be unworn and unwashed, and all original tags must be attached. Items showing signs of use or damage will not be processed.

To return an item, please use the return portal. You can find our return portal here

Mattimo Garments does not provide return labels and will not reimburse any return shipping costs.

When will I receive my order?

Before completing your order, please check carefully that all details are entered correctly. After placing an order, they cannot be changed.

Orders without a complete delivery address will be processed as returns for refunds.

The delivery times for orders are as follows:

  • Netherlands 8-10 Business Days 
  • Germany  8-10 Business Days 
  • Belgium  8-10 Business Days 

 

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.